Digital Platform Design for Researchers
The Carnegie Foundation, Networked Improvement Learning and Support Platform (NILS)
Carnegie Foundation worked together design team at ProjectEd to revamp their existing platform called Networked Improvement Learning and Support (NILS™.) We were tasked to redesign the entire site, add 30 more features and improve the user experience.
I served as UX design lead for phase 2 and phase 3. Both phase 2 and 3 were implemented in the final design. (Phase 1 is the existing design that the client brought to us. ) While I took a UX design lead role, I faced client, worked with the project manager and design team to develop numbers of usability improvement as well as designing completely new features from the ground up. I also worked closely with the engineering team to implement the design.
Design limitation was narrowly determined, and there was no room to redesign the entire user experience from the ground up, but instead, we had to incorporate existing design and bring to the next level. Adding more features without making the platform complicated was another UX challenge.
This platform is to support social learning and improvement testing within networked improvement communities (NICs). NILS is an online platform designed to facilitate the initiation and development of NICs working on shared problems of practice in a disciplined manner. Its main goal is to promote social, organizational learning through curation and synthesis, as well as to disseminate tacit and explicit knowledge for improvement in education by moving much of what we currently do face-to-face in improvement practice into a virtual learning environment. Learn more at the Carnegie Foundation website.
UX Design Audit
We first conducted UX design audit to find out usability issues for existing platform.
We identified numbers of usability issues:
The entire process of participating research was very confusing.
Updates and changes are difficult to get noticed, and users often missed information update.
Information can get buried due to the abundance of information and no way to keep specific info on the site.
The interaction between members on the platform was not smooth, and it was cumbersome.
We took these as our challenge to improve the user experience for this platform.
User experience / interaction flow Study
FINAL INTERACTION FLOW
FOR PDSA FLOW
Style Guide Design
Takao Umehara, Experience Design Strategy, Lead UX/UI Design Direction (Phase 2 & 3)
Junko Bridgeston: UX/UI Design Direction (Phase 3)
Polina Soshkina: UX/UI Design Audit / Advisor
Allie Bogus: Project Management (Phase 2)
Melissa Kronsberg: Project Management (Phase 3)