Title

Designed an integrated Buy Online, Pick Up in Store (BOPIS) experience for T-Mobile, incorporating a customer support app, digital kiosk, and voice AI for seamless customer interactions. All designs on this page have had branding elements removed.

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The Ask
Develop a comprehensive BOPIS strategy for T-Mobile that integrates digital and physical touchpoints to enhance customer satisfaction and efficiency.

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The Impactt
Our innovative BOPIS solution led to our selection as T-Mobile’s preferred innovation partner, showcasing our expertise in enhancing retail experiences and setting a foundation for future collaborations.

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Workshop for ….

I conducted workshop for …..

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Deliverables

Design Strategist

Facilitator

My Role

Lead Workshop Designer / Facilitator